Remote Computer Help Without Leaving Home
Get personal, one-on-one remote computer help for your PC or Mac from the comfort of your home. I connect remotely, find the problem, and get it fixed — without you having to unplug your computer or take it anywhere.
$69.99 Flat Rate • No Fix, No Charge
Helping people with their computers online since 2007.
Computer Problems I Can Help With
Most computer problems don’t require a trip to a repair shop. With remote computer help, I can securely connect to your PC or Mac, see what you’re seeing, and troubleshoot the problem while you stay comfortably at home.
- Slow or freezing computers
- Windows and macOS problems
- Email and Outlook problems
- Printer and scanner setup
- Wi-Fi and internet problems
- Virus and scam pop-ups
- New computer setup
- Files and photos transferred to a new computer
- OneDrive, Google Drive and Dropbox help
- Software installation and troubleshooting
- Browser problems and unwanted pop-ups
- General computer questions and tutoring
Not sure whether your problem can be fixed remotely? Just ask. Many problems that seem complicated can be diagnosed and fixed without anyone coming to your home.
How Remote Computer Help Works
Getting help is simple. You don’t need to disconnect your computer, pack it up, or take it to a store. Everything is done remotely while you’re at your computer.
1. Tell Me What’s Wrong
Contact me and explain what your computer is doing. I’ll let you know whether it sounds like something I can help with remotely.
2. I Connect Securely
I’ll walk you through a few simple steps that allow me to temporarily connect to your computer. You can see what I’m doing on your screen the entire time.
3. We Get It Fixed
I troubleshoot the problem, make the necessary changes, and make sure everything is working properly before we’re finished.
You stay in control of your computer. Remote access is used for the support session, and you can see what I’m doing as I work.
No complicated setup. No computer store. No waiting days to get your computer back.
Remote Computer Help for One Flat Rate
Computer problems are frustrating enough without wondering how much the final bill will be. That’s why I keep the pricing simple.
$69.99 Flat Rate
You’re paying to get the problem fixed — not for me to watch the clock. There’s no hourly meter running while I troubleshoot your computer, and there’s no membership or support plan you have to buy.
No Fix • No Charge
If I can’t fix the problem, you don’t pay me. It’s that simple.
With That Tech Jeff:
- $69.99 flat rate
- No hourly charges
- No membership required
- No contracts
- No trip to a computer store
- No Fix, No Charge
Whether the solution takes 20 minutes or requires more troubleshooting, the price doesn’t increase just because the clock keeps running.
Why People Choose That Tech Jeff for Remote Computer Help
When you need computer help, you shouldn’t have to wonder who you’ll be dealing with. That Tech Jeff isn’t a call center or a rotating team of technicians. When you contact me, you work directly with me.
Helping People Online Since 2007
I’ve been providing remote computer help for nearly 20 years, helping everyday computer users solve problems from the comfort of home.
1,500+ Five-Star Reviews
More than 1,500 five-star reviews reflect years of helping people with everything from everyday computer frustrations to complicated technical problems.
One Person, Not a Call Center
You won’t be passed from one technician to another or pressured into buying a membership. You deal directly with me from beginning to end.
My approach is simple: Find out what’s actually wrong, fix what needs fixing, and explain things in plain English. I help customers throughout the United States with Windows PCs and Macs, and I’m available 7 days a week.
Why Choose Remote Computer Help Instead of a Computer Store?
For many software-related computer problems, there’s no reason to disconnect everything, carry your computer to a store, and wait for someone to look at it. Remote support lets you get help while your computer stays right where it is.
Remote Computer Help
- Get help from home
- No driving or carrying equipment
- Work directly with the same person
- Watch while the problem is being fixed
- Ask questions during the session
- $69.99 flat rate
- No membership required
- No Fix, No Charge
Traditional In-Store Help
- Disconnect and transport the computer
- Drop it off or make a trip to the store
- You may not know who will work on it
- Computer may need to be left behind
- Pricing can depend on the service required
- Additional services may be offered separately
Remote support isn’t right for every problem. A failed hard drive, broken screen, damaged charging port, or other physical hardware problem may require hands-on repair. If that’s the case, I’ll tell you rather than charge you for something I can’t fix remotely.
But for many Windows, Mac, email, printer, software, browser, setup, and configuration problems, remote computer help can be the faster and easier option.
Remote Computer Help for Everyday Computer Users
You don’t need to be a computer expert to get help. Most of the people I work with simply want their computer, email, printer, or other technology to work the way it’s supposed to — without having to become their own IT department.
Computer Help for Seniors
I provide patient, one-on-one help for seniors who want someone to take the time to explain things clearly. There’s no rushing, technical jargon, or pressure to buy a support plan.
New Computers & Everyday Tech Problems
Bought a new computer? Need files moved from the old one? Having trouble with a printer, email, cloud storage, or something that simply stopped working? These are exactly the kinds of problems I help people solve every day.
Whether you need help with one annoying problem or getting an entire new computer set up properly, you work directly with me from start to finish.
Remote Computer Help FAQs
Can you really fix my computer remotely?
Yes. Many computer problems can be diagnosed and fixed remotely, including Windows and Mac problems, email issues, software problems, browser issues, printer setup, cloud storage, computer setup, and performance problems. Physical hardware problems, such as a broken screen or failed component, may require local hands-on repair.
How do you connect to my computer?
I’ll walk you through a few simple steps to start a secure remote support session. Once connected, you can see what I’m doing on your computer throughout the session.
Can you access my computer after the session is over?
Remote access is used for the support session. I’ll explain how the connection works and make sure you know when the session has ended.
How much does remote computer help cost?
My standard rate is $69.99 per job. There’s no hourly meter, membership, or contract. If I can’t fix the problem, you don’t pay.
Do I have to pay before you work on my computer?
No. I don’t require you to pay me upfront for a repair. I take care of the problem first and invoice you after the work is successfully completed.
Do you work on both Windows PCs and Macs?
Yes. I provide remote computer help for both Windows PCs and Macs.
Do I need to live near you?
No. Remote support allows me to help customers throughout the United States. As long as the computer can connect to the internet and the problem can be handled remotely, you don’t need to be nearby.
Can you help seniors who aren’t comfortable with computers?
Absolutely. I regularly help seniors and take the time to explain things in plain English without rushing through the process. Learn more about my Remote Computer Help for Seniors.
What if you can’t fix my computer?
You don’t pay. My policy is simple: No Fix • No Charge.
Ready to Get Your Computer Working Again?
You don’t have to spend another day fighting with a computer problem or wondering who to call. Get personal, one-on-one remote computer help from the comfort of your home.
$69.99 Flat Rate
No Fix • No Charge
No hourly charges. No membership. No trip to a computer store. You work directly with me from start to finish.
PC & Mac Help • Nationwide • Available 7 Days a Week
Not sure whether your problem can be fixed remotely? Contact me and tell me what’s going on.
That Tech Jeff — Helping people with their computers online since 2007.