Why Is My Printer Not Working?

A printer not working is usually caused by a driver issue, incorrect printer settings, a connection problem, or a stuck print queue. In most cases, the printer itself is not broken and can be fixed online by correcting the software or network settings.

If your printer suddenly stopped working, you’re not alone — and you don’t need to replace it or drag it to a store.

I fix printer problems online, quickly and safely, for people all across the United States.

Flat rate. No upsells. And if I can’t fix it, you don’t pay.

Printer Not Working

Yes — Printer Problems Can Be Fixed Online

Most printer issues are software, driver, or network problems, not hardware failures.

That means I can fix them remotely, while you watch.

I’ll:

  • Correct driver and port issues

  • Fix Windows or macOS printer settings

  • Repair wireless and network connections

  • Clean up stuck print queues

  • Reinstall the printer the right way

No guessing. No scripts. No bouncing you between departments. Most printer not working situations can be fixed online without replacing the printer or calling a repair shop.

Why Printers Suddenly Stop Working

A printer not working usually isn’t random. In most cases, something small changed behind the scenes.

Common causes I see every day include:

  • A Windows or macOS update that changed the printer driver

  • The printer switching to the wrong port

  • A Wi-Fi reconnect that broke the printer connection

  • A stuck or corrupted print job blocking everything else

  • The computer sending jobs to the wrong printer after an update

This is why reinstalling the printer over and over often doesn’t help. The underlying issue stays broken.

When I fix a printer not working problem, I don’t guess. I check the driver, port, connection, queue, and settings so the printer works reliably — not just once, but going forward.

5 Common Reasons a Printer Stops Working

  1. The printer driver changed after a Windows or macOS update

  2. The printer is set to the wrong port or connection

  3. The printer shows “Offline” even though it’s turned on

  4. A stuck print job is blocking everything else

  5. The computer is sending jobs to the wrong printer

How a Printer Not Working Problem Is Fixed

Most printer issues are fixed by reinstalling or correcting the printer driver, selecting the proper port, clearing stuck print jobs, and restoring the correct connection. Once these settings are fixed, printing usually works immediately without replacing the printer.

Common Printer Problems I Fix Every Day

If this sounds familiar, you’re in the right place:

  • Printer says “Offline” but it’s clearly on

  • Printer won’t print from Windows or Mac

  • New printer won’t install or won’t connect

  • Wi-Fi printer keeps disconnecting

  • Print jobs stuck in the queue

  • Wrong printer selected (even though it used to work)

  • Printer works on one device but not another

  • Driver errors after a Windows or macOS update

👉 You don’t need a new printer.
👉 You don’t need a technician in your home.
👉 You just need the settings fixed properly.

Almost every printer not working issue I see falls into one of these common categories.

Simple, Honest Pricing

💵 Flat Rate: $39.99

✅ No Fix = No Charge

That’s it.

No subscriptions.
No “support plans.”
No pressure to buy anything.

If your printer isn’t working better when we’re done, you owe nothing.

Why People Choose Me Instead of Big-Box Support

Let’s be honest — printer help is where most support services fall apart.

Here’s what’s different with me:

  • Over 1,400 five-star reviews

  • 19+ years fixing real-world computer problems

  • One-on-one help — no call transfers

  • Plain English explanations

  • I tell you the truth (even if it means you don’t need my service)

Most people come to me after wasting hours with:

  • Manufacturer support

  • Big-box tech counters

  • Online chat scripts that go nowhere

If your printer not working issue can’t be fixed remotely, you won’t be charged — that’s my no fix, no charge promise.

Printer Help vs Big-Box Tech Support

Many people find this page after checking Geek Squad and feeling unsure.

Here’s the difference:

That Tech Jeff Big-Box Tech Support
Flat rate pricing Ongoing memberships
No fix = no charge You pay even if it’s not fixed
One-on-one help Multiple transfers
Printer-specific troubleshooting General scripts
Nationwide online help Store or appointment dependent
Honest “repair vs replace” advice Often pushes new hardware

If your printer not working problem can be fixed remotely, I’ll fix it.
If it can’t, I’ll tell you — and you won’t be charged.

Many customers come to me after comparing my service to Geek Squad. If you’re researching options, you may find my Geek Squad alternative a better fit for honest pricing and personal help.

Is Online Printer Help Safe?

Yes — and you’re always in control.

  • You can watch everything I do

  • You can disconnect at any time

  • I never access personal files

  • I never install anything you don’t approve

  • I never upsell or lock you into future charges

Many of my customers are seniors who were unsure at first — and relieved afterward.

What Printers Can I Help With?

I work with most major brands, including:

  • HP

  • Brother

  • Canon

  • Epson

  • Laser and inkjet printers

  • USB and Wi-Fi printers

If it used to work and now doesn’t — there’s a very good chance I can fix it.

Ready to Get Your Printer Working Again?

You don’t need to struggle with this anymore.

 

If I can’t fix it, you don’t pay.

Printer Not Working – Quick Answers

Can a printer not working be fixed online?
Yes. Most printer problems involve software or connection settings and can be fixed remotely without an in-home visit.

Does a printer need to be replaced if it stops working?
Usually no. In most cases, the issue is not hardware-related and can be corrected by fixing the printer setup.