5 Best Online Tech Support Services for 2023
The best online tech support services and companies are unfortunately sometimes hard to find and you often have to navigate your way through some of the worst, before you can find the best. This guide to online technical support services lists some of the top companies in the industry and identifies some of the service highlights to make your choice easier.
As technology becomes more ingrained in daily life, the need for support has increased substantially. Downtime no longer represents an inconvenience, but now stands as a legitimate threat both to productivity and profitability for individuals and businesses alike.
What is the best online technical support service for 2023?
5 Best Online Tech Support Services for 2023
That Tech Jeff
5 Best Online Tech Support Services for 2023
Operating from California in the U.S., one of the most experienced and highly rated 5 Best Online Tech Support Services for 2023 we found.
That Tech Jeff is a smaller but extremely highly rated (more than 900 five-star reviews as of the date of this post) support provider serving both consumers and SMB (small-to-medium businesses). He works on both Mac and PC systems and software, and is known to be especially good with Seniors.
Flat fee of $69.99 and you pay only if your problems are resolved. Offers a Senior discount.
5 Best Online Tech Support Services for 2023
24/7 Techies
Operating in the U.S., Canada, UK, Australia and Hong Kong markets, 24/7 Techies is a support provider serving both consumers and SMB (small-to-medium businesses). They can help with both Mac and PC systems and software, and also support smartphones.
Unlimited support for a single computer starts at $159.95 annually. 24/7 Techies also offers marketing, cloud and server support for SMB customers, with plans from $499.95/year.
5 Best Online Tech Support Services for 2023
AskPCExperts
AskPCExperts lists a gamut of brand-specific services for computers and gadgets including tablets, cameras, smartphones and digital audio players. They offer membership options for individual users as well as small businesses, with prices dropping significantly for two- and three-year contracts.
A network setup service is available for both homes and businesses where AskPCExperts technical staff will setup and configure routers, network security and voice-over-IP service.
Depending on your intended level of commitment, AskPCExperts can provide reasonable value. However, with a $249.95 price tag for a one-year individual plan, those not looking to take the long-term plunge should probably start elsewhere.
Support.com
Support.com provides options both for subscriptions as well as one-time fixes. The catch: a single PC diagnose-and-repair stands to run you $129.99. Conversely, you can secure 24/7 support starting at $19.99/month (six-month minimum with $40 setup). Support.com also provides one-off fixes if you’re having problems with your wireless network ($79.99), syncing smart devices ($49.99) or simply looking for a general PC tune-up ($79.99).
Those who prefer phone-based support should be wary; many users report lengthy wait times when calling in for assistance. If you’re amenable to online support tools, however, Support.com should be considered. 5 Best Online Tech Support Services for 2023.
iYogi
iYogi’s stature in the tech support field has diminished in recent years, due in part to more competitive pricing offered by some notable competitors. It’s Digital Home Plan starts at $149.99/year (renews at $119.99) and includes a five-year $30 licensing fee for iYogi’s Support Deck/Tech Genie PC optimization tools.
While iYogi is recognized for providing competent technical support, users have noted that both their agents and bundled software are sharply focused on selling additional services. Your presence is also required during the execution of support functions, so be advised if you’re looking for a more self-contained solution.
iYogi does offer a voice management service as part of it’s specialized services for businesses.
Conclusion
Ultimately, many of today’s remote tech support companies offer similar packages and pricing. While one-time fixes provide substantial savings and convenience, ongoing and annual service plans often do not deliver what the customer expects. Always review the fine print and ask plenty of questions before making a long-term commitment, as the support option you invest in will likely play a considerable part in the reliability of your technology.
