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Table of Contents

Geek Squad Isnt Your Only Option

If you’ve ever taken your computer to a big-box store for help, you already know the drill:
a long line, a clipboard, a “short” wait that somehow lasts longer than your favorite TV series, and at the end of it all… a bill that makes you wonder if the technician also moonlights as a dentist.

Geek Squad Isnt Your Only Option

Now, I’m not here to bash Geek Squad. They help a lot of people, and there are good folks who work there. But after 15 years, more than 1,400 five-star reviews, and helping seniors all over the country, I can tell you something honestly:

They’re not your only option. And for a lot of people — especially seniors — I’m simply a better fit.

Let me explain why.

1. Big Stores Treat You Like a Number. I Treat You Like a Person.

At a big-box store, everything runs on a script:

  • Tell your problem to one person

  • They hand you off to another

  • They hand you off to someone else

  • You repeat the same story until you begin questioning your own identity

When you work with me, it’s just… me.

No Membership Required

You get one person who knows your name, remembers your computer, explains things patiently, and never makes you feel silly for asking questions. My whole business is built on kindness, clarity, and helping people who didn’t grow up with technology.

And I truly love what I do.

2. I Have a No-Fix-No-Charge Guarantee (They Don’t!)

Here’s something big companies simply can’t offer:

If I can’t make your computer run better, you don’t pay. At all.

No fix no charge C

I don’t take a penny unless your problem is actually fixed.

Meanwhile, big-box stores often charge:

  • Diagnostic fees

  • Bench fees

  • “We tried our best” fees

Even when your computer comes back exactly as cranky as it was before.

To me, that just doesn’t feel right. If the news is bad, you shouldn’t get a bill — you should get answers.

3. You’ll Almost Always Pay Less With Me

My pricing is simple:

  • $69.99 for most services

  • $59.99 for seniors

No upselling. No “extended protection plan.” No surprise invoice that mysteriously includes a $19.99 “convenience fee.”

Most of my customers tell me they end up paying half (or even less) compared to what they were quoted elsewhere.

And I didn’t build this business to be expensive.
I built it to be fair.

4. Convenience: Help in Minutes — Without Leaving Home

Here’s what you don’t have to do when you get computer help from me:

❌ Drive across town
❌ Carry a heavy computer
❌ Find parking
❌ Wait in line
❌ Leave your device with a stranger for days

Instead, we connect online — safely and securely — and I fix things while you relax in your favorite chair with your favorite cup of coffee.

For seniors, especially, this is a game changer.
No hassle. No transportation. Just easy help from someone you trust.

5. Privacy & Safety: You Stay in Control the Entire Time

When you hand your computer to a store, you hope they’re respectful of your files and photos.

When you work with me, you see everything I’m doing as I’m doing it.

Nothing hidden. Nothing taken away to a back room. You’re in the loop the entire time.

A lot of seniors tell me they actually prefer online help for this reason — it feels safer.

6. A Few Real-Life Examples (Names Removed, of course!)

Just last week, a woman in Florida told me she waited 90 minutes in line at a big-box store just to ask why her email wasn’t working. She left with a $149 quote to “look into it.”

We fixed it together in seven minutes.

Another gentleman told me he paid a large store for a tune-up, and all they did was uninstall Candy Crush.

(He wasn’t even playing Candy Crush.)

I hear stories like these every day — and I get to turn frustration into relief, usually within minutes.

7. To Be Fair: Here’s When You Should Choose Geek Squad

Yes, really.

Sometimes you actually do need in-person help. For example:

  • Broken screens

  • Cracked hinges

  • Liquid damage

  • Physical repairs

  • Anything requiring special tools

If your computer is physically damaged, a local technician or store may be the best choice.

But if your computer is slow, glitchy, confusing, or just acting weird?

I’m your guy.

8. Why So Many Seniors Choose Me Instead

At the end of the day, here’s what I hear most often:

  • “You’re more patient.”

  • “You explained everything so clearly.”

  • “I wish I had found you sooner.”

  • “This was so much easier than going to a store.”

  • “And you saved me a lot of money.”

I’m honored every time I hear it.

I started this business from scratch and now help people all over the U.S. — not because I spent millions on marketing, but because people told their friends, kids, and neighbors about the friendly tech guy who actually listens.

Final Thoughts (And a Friendly Invitation)

You don’t have to drag your computer across town.
You don’t have to wait in long lines.
You don’t have to pay huge fees for small problems.

You have another option — one that’s easier, more affordable, highly rated, and completely risk-free.

If your computer isn’t running right, let’s take a look together.
And remember:

If I can’t make things better, you don’t pay a penny.

FTC – How to Avoid Tech Support Scams

AARP – Senior Tech Safety Resources